Starting off
Baseline information learned from underwriters for homeowners using the standard three (3) systems.
Learned from user needs shared in chunks as i got ramped up on the project. I already started some design based on the information I had...and shortly after, the P.O would knowledge share to help me understand the entire scope of the project. Not the ideal process, but I was flexible.
Approach and Methodology
Based on my environment, my focus was to understand current state and take a lean design direction where testing early and often is normal.
Discover
I gathered insights based on existing data from the P.O, current users and existing design. Through knowledge, I learned the mortgage process and decided on learning more about the existing systems that were being used and what the current process looked like.
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Explore and Create
I looked at designs and exploration work that was done before me, business and user needs to decide how to explore each task and create high-fidelity wireframes.
I naturally had to bypass the low-fidelity wireframing stage and quickly adopt a lean design approach based on UX principles and an existing design system to complete the first task at hand to get feedback from the multifunctional agile team.
Deliver
Delivered high-fidelity wires and prototype to learn and adapt
Results and expectations
Delivered high-fidelity wires containing features through one system.
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