SELECTED LEADERSHIP WORKThree examples of setting design direction, building standards, and leading teams.
Led UX across five Manitoba eLicensing portals, extending the existing design standards with the components they needed and giving design feedback to other portal designers.
Results: Reduced duplicate accounts through a checkout that recognizes returning users, mapped the conservation officer journey for the Enforcement portal, and made error recovery clear for district and call center staff.
DESIGN LEADERSHIP · DESIGN SYSTEMS
I collaborated remotely with a cross-functional team for eight months and engaged each team member to later deliver a robust experience that elevated BMO's customer and stakeholder experience.
Results: The condition process became easier for bank stakeholders and customers to complete.
DESIGN LEADERSHIP · PRODUCT STRATEGY · REGULATED PRODUCTS
I collaborated closely with customer service through contextual enquiry and user interviews to drastically improve customer experience and self-service capabilities.
Results: Designed to cut contact to one touchpoint, with goals set when the project started: a 100% accessibility improvement and a 100% self-serve improvement.
EXPERIENCE STRATEGY · SERVICE DESIGN · ACCESSIBILITY
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Roger is a design leader with over ten years of experience shaping products across finance, insurance, healthcare, and technology. He helps teams frame the right problems, partners with product and engineering to turn direction into thoughtful experiences, and maintains design quality through delivery. His leadership combines hands-on expertise with clear feedback and support that helps designers grow and take ownership.
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Thinking about design leadership to help your team level up and deliver — I’d love to hear from you.